Refund policy

Returns

We offer online returns and exchanges* via our Returns Portal.

FULL PRICE ITEMS

Full price items are eligible for a refund, exchange or store credit within 14 days of delivery unless a sale code has been used. If a discount code has been used the item will only be able to be returned for store credit, unless the item is faulty.

TEMPORARY PROMOTIONS

Items purchased during a temporary promotion or with a discount code are eligible for exchange or store credit only within 14 days of delivery.

Refunds are not available.

SALE ITEMS

Sale items are eligible for store credit only, issued as a digital gift card valid for three years. This includes items purchased using a welcome discount code.

FINAL SALE ITEMS

Items marked FINAL SALE are not eligible for return, exchange or refund unless deemed faulty under Australian Consumer Law.

FAULTY ITEMS

If you believe your item is faulty, please email hello@makuthelabel.com with your order number, images and a brief description.

If deemed faulty, we will arrange a replacement, refund or store credit in line with Australian Consumer Law.

RETURN EXCEPTIONS

Caps cannot be returned due to health and hygiene reasons.

CONDITIONS OF RETURN

Items must

Be returned within 14 days of delivery
Be unworn, unused and unwashed
Have original tags attached
Be in original packaging
Be free from makeup, marks, odours and damage

Returns that do not meet these conditions may be refused

This policy does not limit your rights under Australian Consumer Law.

INTERNATIONAL RETURNS (INCLUDING USA)

International customers, including those in the United States, can return items via our Returns Portal. All returns are sent back to our warehouse in Australia, and our standard return conditions apply.

Your return must be lodged and posted within 14 days of delivery
Return shipping is at the customer's expense. We recommend a tracked service, as we cannot take responsibility for returns lost in transit
Import duties and taxes on international orders are paid by MAKU on your behalf and are non-refundable
Once your return arrives and has been assessed, your refund, exchange or store credit will be processed in line with this policy

UK & EU RIGHT OF WITHDRAWAL

If you're a customer in the UK, EU, Norway, Iceland or Liechtenstein, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason. To do this, submit a request through our Withdrawal Request Form.

Once you've submitted your request, please send the items back within 14 days
If you use a return label provided through our Returns Portal, the estimated cost of the label will be deducted from your refund. You can also arrange your own return shipping at your own cost
Your refund, including the original standard delivery cost, will be issued to your original payment method within 14 days of us receiving the items or proof of return
We may reduce your refund if items have been worn or handled more than necessary to check them

This does not affect your statutory rights.