Try at Home with MAKU
We believe clothing should be collected, not consumed.
That means choosing pieces you'll actually wear, not ones you're hoping might work.
So we're making it easier to find the MAKU that's right for you, from the comfort of your home.
HOW IT WORKS
1. Add to cart:
Select TRY AT HOME when adding your pieces to the cart.
2. Payment Hold
We'll place a temporary pending payment on your card. Nothing is charged until you decide what to keep.
3. Try At Home
Once your order arrives, you'll have 3 days to live in your pieces and find your fit. You won't be charged to return an item unless you return all items.
4. Make it yours
We'll send access to your Customer Portal, where you can finalise your order in a few simple steps. You're only charged for what you keep.
Returns
If you'd like to send anything back, we'll email you a prepaid return label once you've submitted your return request. You won't need to pay any additional return postage fees unless you return all items in your order.
Returns must be posted within 3 days of completing your order.
A restocking fee applies if you return every piece from your order:
$15 AUD for Australian orders
$25 NZD for New Zealand orders
FAQs
Will I be charged to return an item?
If you keep any item in your order then you will not be charged a return fee to return any pieces that don't fit.
If you return every item in your order then you will be charged a restocking fee as per the policy.
How does the authorization process work?
When you use the Try at Home service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
What is the Restocking Fee?
The Restocking fee applies only if you decide to return all items from your order. This fee covers the cost of the service, including shipping, handling, and processing of returns. It is only charged if no items from the order are kept. This fee ensures that we can continue to offer our customers the flexibility to try products at home before committing to a purchase.
Where is this service available?
Please note this service is currently only available in Australia and New Zealand and for our full priced items (no sale).
How do I complete my order?
Try at Home orders must be completed in the Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
Can I use a discount code?
Yes, you can use a discount code, but it must be applied at the time of the initial order. Enter your discount code at checkout before completing your order details. The discount will be reflected in the final amount you pay for any items you decide to keep.
